Providing the creative industry's best Ad Agency software and the best Project Management software is only part of our job.

Ensuring that our creative clients become successful through practical and proven business advice with top notch consultants to assist with the set up and running of our software, is part of the wrap-around service that Creative Manager, Inc. provides to its clients.

Below is a description of the services provided by Ripple, told by Rich Tanksley, Director of Business Development for Ripple.

Ripple - Ad Agency IT Consulting Services
We focus on examining the ways that technology works within your company as a whole. We don't just install and fix computers, we'll help you analyze and plan your expenditures on technology and how you can maximize your return on that investment. We start with a full discovery of your use of technology from your processes and procedures down to the software you have on each machine. Then we'll build a roadmap for your information technology use for the next several years. We'll also provide you with a report that will allow you to make management-level decisions regarding your current and future use of IT resources.

If you are thinking of implementing Creative Manager as your first agency-management system or you're switching from an existing system, chances are you've got some technology challenges to consider or overcome.

Whether you are going to have Creative Manager host your data or you are going to install a server at your office to host the database, you'll want to talk with someone who has some experience with setting up and using agency-management systems.

Ripple's Creative Manager services
If you're ready for your initial Creative Manager implementation, call us before you make a decision about where to host the database or whether you are going to import your existing data or start fresh. We'll give you objective advice on which options will work for you. If you decide to host the system locally, then we can design, configure, and order a server for you, using our reseller channels to get you lower rates then retail. Then we'll install Creative Manager on the server and make sure all your users can access it from inside the office or outside. We can even help you import your data if you decide to go that route.

About Ripple Previously named 3rd Wave, we have been providing technology consulting and implementation for advertising agencies in the Atlanta, GA area for the past seven years. Most of our consultants came from an advertising background so we understand how agencies work. We're not part of a larger company and we are not running on venture capital funding. We've built a successful, profitable company the old-fashioned way and with the help of companies like yours, we plan to continue growing.

Services Available
-- Needs analysis and planning
-- Software installation, setup and configuration
-- Hardware installation, setup and configuration
-- Network installation, setup and configuration
-- Internet/e-mail installation, setup, and configuration
-- Business process and systems development
-- Installation and setup of onsite systems (Creative Manager Pro, Creative Project Manager, Clients and Profits, etc.)
-- Troubleshooting - software/hardware/networks
-- Troubleshooting - internet/e-mail

Availability
Although you are assigned a lead consultant, each person at our company will be familiar with your organization. We use a secure web-based request tracking system to track your projects and service requests. You have 2 ways to get help from us: You can call our 24/7 help desk at 404-892-0129 or you can submit a request in our web-based eHelp system. Regardless of how you contact us, your issue is entered in our database and you are kept updated via e-mail and your access to eHelp of the progress and status of your request. We also maintain a searchable database of all past requests so that we never have to research the same problem twice.

Get in touch
Ripple
512 Means Street Suite 310
Atlanta, GA 30318
404.982.0129 x102

For more information on Ripple, click on this link.